Sunday, August 22, 2010

Your Call is (Not That) Important to Us

This week I was travelling, and I happened to read an interesting article in the US Airways in flight magazine.  The article was an excerpt called Your Call is (Not That) Important to Us by Emily Yellin.  It dovetails well with what I posted last week regarding customer service.  You can read the article here.

I won't give anything away except to say that I am glad that I don't have Comcast!

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